Return conditions

• The product is unused, undamaged and in its original packaging.
• The product is complete and includes all associated parts and documentation.
• Custom-made or specially ordered products cannot be returned.
• Returns must always be registered with us in advance.
• Unless otherwise agreed, the customer is responsible for the return shipping costs.

For consumers (B2C)

Private customers have the right to cancel or return an order within 14 days of receipt without giving a reason (right of withdrawal).

After registering the return, you will receive return instructions from us. Once we have received the product in good condition, the purchase amount will be refunded within 5 to 10 working days using the same payment method as for the original order.

For business customers (B2B)

Business customers do not have a statutory right of withdrawal. Business customers may return products after consulting our customer service team.

Returns by business customers are only possible with prior written approval from Hydroseals.

Any returns are assessed individually and may be subject to handling or restocking fees. These costs will be communicated before the return is sent.

Registering a return

You can register a return by contacting our customer service team at info@hydroseals.nl or by telephone on +31 (0) 85 08 06 119. Please provide your order number, product name and reason for the return.

Once approved, you will receive the return instructions and return address from us.

Processing and refund

After receiving and inspecting the return, we will send you confirmation within 5 to 10 working days.

Depending on the arrangements made, the purchase amount will be credited or the product will be replaced with a new one.

Damaged or incorrect product received

Have you received an incorrect item or a damaged product?

Please report this to our customer service team within 48 hours of receipt. We will provide an appropriate solution, such as replacement or repair.